Hi frnds i have a dell xps l502x laptop and i also have two years complete accidental coverage problem , i have no problem up to 18 months with the laptop but one fine day my laptop was dropped while i was traveling on my bike this happened due to breakage of the hook of laptop bag and unexpectedly the truck which coming to my back crushed my laptop and my laptop gone into pieces . I remembered the i have dell accidental damage so i called to the dell executive regarding my issue. then they said send the pictures of broken laptop,bill and FIR from police that my laptop was crushed by truck , I asked why FIR you doesn't specified in your documentation regarding the FIR and any other documents .They stated that if the unexpected drop of laptop occurred in home means its a private issue , if the damage is occurred road means it will be a public issue because road is a public property so they asked me to send a FIR copy from now onwards my troubles are started
so to satisfy dell policies i went to the nearest police station to complaint regarding my issue , at police station i was shocked by the reply or polices . Police officer stated that they cant give a FIR because the laptop was damaged due to my mistake and the broken laptop is also with me so there is nothing to do by police persons the said they can only lodge complaint if it was stolen by some one. all this matter i was explained to dell representative again , they said they cant do until FIR sent to them . now im in still process of getting a letter from police station since three days
the one thing i cant understand is dell always proudly announcing that they will provide complete accidental damage but they are not providing the clear guidelines and rules regarding accidental coverage program. I have checked all documentation in dell websites and also in my bill , there is nothing clear about dell policies in accidental damage they never stated they need FIR copy from police if laptop was damaged outside .
dell provided me DELL Credit note . the said they dont have any refurbished xps laptop in stock with them and they provided me with credit note and returned me credit voucher by depreciating 10% amount from my bill and with that credit note we can purchase any other model from dell store . The credit note provided by dell is valid only for 3 months after that it will expire (dell is not specifying validity of credit note in the mail when they send credit note. i got to know this validity time by calling to dell customer care ). In my case I lost better laptop . now in INDIA dell laptops are crap models providing only U processors with heavy cost . In my view purchasing lenovo,HP is better than dell . now even dell is not providing models to customize at the time of purchase . lenovo ,hp are providing good models for the price when compared to dell
so to satisfy dell policies i went to the nearest police station to complaint regarding my issue , at police station i was shocked by the reply or polices . Police officer stated that they cant give a FIR because the laptop was damaged due to my mistake and the broken laptop is also with me so there is nothing to do by police persons the said they can only lodge complaint if it was stolen by some one. all this matter i was explained to dell representative again , they said they cant do until FIR sent to them . now im in still process of getting a letter from police station since three days
the one thing i cant understand is dell always proudly announcing that they will provide complete accidental damage but they are not providing the clear guidelines and rules regarding accidental coverage program. I have checked all documentation in dell websites and also in my bill , there is nothing clear about dell policies in accidental damage they never stated they need FIR copy from police if laptop was damaged outside .
dell provided me DELL Credit note . the said they dont have any refurbished xps laptop in stock with them and they provided me with credit note and returned me credit voucher by depreciating 10% amount from my bill and with that credit note we can purchase any other model from dell store . The credit note provided by dell is valid only for 3 months after that it will expire (dell is not specifying validity of credit note in the mail when they send credit note. i got to know this validity time by calling to dell customer care ). In my case I lost better laptop . now in INDIA dell laptops are crap models providing only U processors with heavy cost . In my view purchasing lenovo,HP is better than dell . now even dell is not providing models to customize at the time of purchase . lenovo ,hp are providing good models for the price when compared to dell
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